{"id":678,"date":"2025-02-14T04:20:31","date_gmt":"2025-02-14T04:20:31","guid":{"rendered":"https:\/\/www.on-callrx.com\/?page_id=678"},"modified":"2025-08-08T22:21:49","modified_gmt":"2025-08-08T22:21:49","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.on-callrx.com\/en\/policy\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"678\" class=\"elementor elementor-678\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5292e36b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5292e36b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24f01ab5\" data-id=\"24f01ab5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e02206 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8e02206\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-195229cd elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"195229cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5336bd15 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5336bd15\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7a4d95f4\" data-id=\"7a4d95f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43334a3 pp-icon-list-traditional elementor-list-item-link-inline pp-icon-left elementor-invisible elementor-widget elementor-widget-pp-icon-list\" data-id=\"43334a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"pp-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-list-container\">\n\t\t\t<ul class=\"pp-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-7268934\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.on-callrx.com\/policy\/internet-privacy-policy\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon \">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zM140 300h116v70.9c0 10.7 13 16.1 20.5 8.5l114.3-114.9c4.7-4.7 4.7-12.2 0-16.9l-114.3-115c-7.6-7.6-20.5-2.2-20.5 8.5V212H140c-6.6 0-12 5.4-12 12v64c0 6.6 5.4 12 12 12z\"><\/path><\/svg><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tInternet Policy\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-8647a50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.on-callrx.com\/policy\/non-discrimination\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon \">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zM140 300h116v70.9c0 10.7 13 16.1 20.5 8.5l114.3-114.9c4.7-4.7 4.7-12.2 0-16.9l-114.3-115c-7.6-7.6-20.5-2.2-20.5 8.5V212H140c-6.6 0-12 5.4-12 12v64c0 6.6 5.4 12 12 12z\"><\/path><\/svg><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tNon Discrimination\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-0926a86\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.on-callrx.com\/policy\/internet-privacy-policy\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon \">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zM140 300h116v70.9c0 10.7 13 16.1 20.5 8.5l114.3-114.9c4.7-4.7 4.7-12.2 0-16.9l-114.3-115c-7.6-7.6-20.5-2.2-20.5 8.5V212H140c-6.6 0-12 5.4-12 12v64c0 6.6 5.4 12 12 12z\"><\/path><\/svg><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tPrivacy policy\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-e5e508a\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.on-callrx.com\/policy\/refund-policy\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon \">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zM140 300h116v70.9c0 10.7 13 16.1 20.5 8.5l114.3-114.9c4.7-4.7 4.7-12.2 0-16.9l-114.3-115c-7.6-7.6-20.5-2.2-20.5 8.5V212H140c-6.6 0-12 5.4-12 12v64c0 6.6 5.4 12 12 12z\"><\/path><\/svg><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tRefund Policy\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-d194f4e\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.on-callrx.com\/policy\/hipaa-policy\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon \">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zM140 300h116v70.9c0 10.7 13 16.1 20.5 8.5l114.3-114.9c4.7-4.7 4.7-12.2 0-16.9l-114.3-115c-7.6-7.6-20.5-2.2-20.5 8.5V212H140c-6.6 0-12 5.4-12 12v64c0 6.6 5.4 12 12 12z\"><\/path><\/svg><\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tHippaa\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1daf4018 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"1daf4018\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-282c35be\" data-id=\"282c35be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e8f7e0a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1e8f7e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-customer-support-2\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19fc1940 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"19fc1940\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need Help?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4607a5a0 elementor-widget elementor-widget-text-editor\" data-id=\"4607a5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #ffffff;\">(888) 442-0045<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-da151ee\" data-id=\"da151ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e20f73d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2e20f73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-519c245 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"519c245\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7cfee9 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b7cfee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>TREATMENT<\/b><b><\/b><\/p><p class=\"p3\">We may use or disclose your protected health information to arrange for the provision of your medical treatment or services. For example, the provider delivering health care services to you will record information related to your treatment. This information is necessary for us to perform certain functions, including but not limited to, medical records reviews, investigating quality of care complaints, conducting quality improvement studies, and fulfilling other obligations as required under applicable law and regulations.<\/p><p class=\"p1\"><b>PAYMENT<\/b><b><\/b><\/p><p class=\"p3\">We may use or disclose your protected health information to process claims or make payments for covered services you receive under your benefit plan. For example, your provider may submit a claim to us for payment, which will include identifying information, your diagnosis, and details of the treatment or supplies used in the course of treatment.<\/p><p class=\"p1\"><b>HEALTH CARE OPERATIONS<\/b><b><\/b><\/p><p class=\"p3\">We may use or disclose your protected health information for health care operations, which include, but are not limited to, quality assessment and improvement activities, underwriting, premium rating, management, and general administrative activities. For example, our quality improvement team may use your health records to assess the quality of care provided and determine how to improve service effectiveness, in accordance with applicable state and federal laws and accreditation requirements.<\/p><p class=\"p1\"><b>BUSINESS ASSOCIATES<\/b><b><\/b><\/p><p class=\"p3\">There may be instances where services are provided through contracts with third-party <span class=\"s1\"><b>business associates<\/b><\/span>. When such arrangements involve the use or disclosure of your protected health information, we require written contracts ensuring that business associates maintain the same high standards of privacy protection as our employees and affiliates.<\/p><p class=\"p1\"><b>REQUIRED BY LAW<\/b><b><\/b><\/p><p class=\"p3\">We will disclose protected health information about you when required by <span class=\"s1\"><b>federal, state, or local law<\/b><\/span>.<\/p><p class=\"p1\"><b>COMMUNICATION WITH FAMILY OR FRIENDS<\/b><b><\/b><\/p><p class=\"p3\">Our service professionals, using their best judgment, may disclose your protected health information to a <span class=\"s1\"><b>family member, close personal friend, or any other individual you identify<\/b><\/span>, if relevant to their involvement in your care or payment for your care.<\/p><p class=\"p1\"><b>MARKETING<\/b><b><\/b><\/p><p class=\"p3\">We may use or disclose your protected health information, as necessary, to provide you with <span class=\"s1\"><b>information about treatment alternatives or other health-related benefits and services<\/b><\/span> that may be of interest to you.<\/p><p class=\"p1\"><b>RESEARCH<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established privacy protection protocols.<\/p><p class=\"p1\"><b>CORONERS, MEDICAL EXAMINERS, AND FUNERAL DIRECTORS<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information to a <span class=\"s1\"><b>coroner or medical examiner<\/b><\/span> as permitted by law, and to <span class=\"s1\"><b>funeral directors<\/b><\/span> for their duties.<\/p><p class=\"p1\"><b>PUBLIC HEALTH<\/b><b><\/b><\/p><p class=\"p3\">As required by law, we may disclose protected health information to <span class=\"s1\"><b>public health authorities<\/b><\/span> for purposes related to <span class=\"s1\"><b>disease prevention, control, injury, or disability management<\/b><\/span>.<\/p><p class=\"p1\"><b>FOOD AND DRUG ADMINISTRATION (FDA)<\/b><b><\/b><\/p><p class=\"p3\">We may disclose information to the <span class=\"s1\"><b>FDA<\/b><\/span> regarding <span class=\"s1\"><b>adverse events<\/b><\/span>, product defects, recalls, or post-marketing surveillance.<\/p><p class=\"p1\"><b>WORKERS\u2019 COMPENSATION<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information as required by <span class=\"s1\"><b>laws governing workers\u2019 compensation or similar programs<\/b><\/span>.<\/p><p class=\"p1\"><b>TO AVERT A SERIOUS THREAT TO HEALTH OR SAFETY<\/b><b><\/b><\/p><p class=\"p3\">We may use and disclose protected health information when necessary to <span class=\"s1\"><b>prevent a serious threat to your health and safety or that of the public or another individual<\/b><\/span>, as permitted by applicable laws.<\/p><p class=\"p1\"><b>MILITARY AND VETERANS<\/b><b><\/b><\/p><p class=\"p3\">If you are a <span class=\"s1\"><b>member of the armed forces<\/b><\/span>, we may disclose protected health information as required by <span class=\"s1\"><b>military command authorities<\/b><\/span>.<\/p><p class=\"p1\"><b>HEALTH OVERSIGHT ACTIVITIES<\/b><b><\/b><\/p><p class=\"p4\"><span class=\"s2\">We may disclose protected health information to a <\/span><b>health oversight agency<\/b><span class=\"s2\"> for activities including <\/span><b>audits, investigations, inspections, and licensure compliance<\/b><span class=\"s2\">.<\/span><\/p><p class=\"p1\"><b>PROTECTIVE SERVICES FOR THE PRESIDENT, NATIONAL SECURITY, AND INTELLIGENCE ACTIVITIES<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information to <span class=\"s1\"><b>authorized federal officials<\/b><\/span> for national security activities, such as protecting the <span class=\"s1\"><b>President, authorized persons, or foreign heads of state<\/b><\/span>, as permitted by law.<\/p><p class=\"p1\"><b>LAW ENFORCEMENT<\/b><b><\/b><\/p><p class=\"p4\"><span class=\"s2\">We may disclose protected health information to <\/span><b>law enforcement officials<\/b><span class=\"s2\"> as part of an <\/span><b>investigation, criminal case, emergency circumstance, or in response to a court order<\/b><span class=\"s2\">.<\/span><\/p><p class=\"p1\"><b>INMATES<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information about an <span class=\"s1\"><b>inmate of a correctional institution<\/b><\/span> or an individual under law enforcement custody, to the appropriate authorities.<\/p><p class=\"p1\"><b>LAWSUITS AND DISPUTES<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information in response to a <span class=\"s1\"><b>subpoena, discovery request, or court order<\/b><\/span>.<\/p><p class=\"p1\"><b>PLAN SPONSORS<\/b><b><\/b><\/p><p class=\"p3\">We may disclose protected health information to your <span class=\"s1\"><b>plan sponsor<\/b><\/span> for administrative functions, provided that proper safeguards are in place as required under <span class=\"s1\"><b>HIPAA regulations<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cd5e51a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6cd5e51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81712df elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"81712df\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>RIGHT TO REQUEST RESTRICTIONS<\/b><b><\/b><\/p><p class=\"p3\">You have the right to <span class=\"s1\"><b>request restrictions<\/b><\/span> on the use or disclosure of your protected health information for <span class=\"s1\"><b>treatment, payment, health care operations, or communication with family or friends<\/b><\/span>. However, we are not required to agree to a restriction.<\/p><p class=\"p1\"><b>RIGHT TO RECEIVE CONFIDENTIAL COMMUNICATIONS<\/b><b><\/b><\/p><p class=\"p3\">You have the right to <span class=\"s1\"><b>request alternative means<\/b><\/span> of communication for protected health information, such as using an alternative mailing address. We will accommodate reasonable requests.<\/p><p class=\"p1\"><b>RIGHT TO INSPECT AND COPY<\/b><b><\/b><\/p><p class=\"p3\">You have the right to <span class=\"s1\"><b>inspect and obtain a copy<\/b><\/span> of your protected health information maintained by On-Call RX. A <span class=\"s1\"><b>reasonable cost-based fee<\/b><\/span> may be charged for copies, labor, postage, and preparation of summaries.<\/p><p class=\"p1\"><b>RIGHT TO AMEND<\/b><b><\/b><\/p><p class=\"p3\">You have the right to request amendments to your protected health information if you believe it is <span class=\"s1\"><b>incorrect or incomplete<\/b><\/span>. Requests must be submitted in writing with supporting reasons. We may deny requests in cases where records are <span class=\"s1\"><b>accurate and complete<\/b><\/span>, were not created by us, or are not available for inspection by law.<\/p><p class=\"p1\"><b>RIGHT TO RECEIVE AN ACCOUNTING OF DISCLOSURES<\/b><b><\/b><\/p><p class=\"p3\">You have the right to request an <span class=\"s1\"><b>accounting of disclosures<\/b><\/span> of your protected health information made by us in the last <span class=\"s1\"><b>six years<\/b><\/span>, except for disclosures related to <span class=\"s1\"><b>treatment, payment, operations, national security, law enforcement, and prior to HIPAA compliance (April 14, 2003)<\/b><\/span>. The first request in a <span class=\"s1\"><b>12-month period<\/b><\/span> is provided <span class=\"s1\"><b>free of charge<\/b><\/span>; additional requests may incur a fee.<\/p><p class=\"p1\"><b>RIGHT TO OBTAIN A PAPER COPY<\/b><b><\/b><\/p><p class=\"p3\">You have the right to request a <span class=\"s1\"><b>paper copy<\/b><\/span> of this Privacy Policy at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48f7d79 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"48f7d79\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOW TO FILE A COMPLAINT IF YOU BELIEVE YOUR PRIVACY RIGHTS HAVE BEEN VIOLATED.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e79f337 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e79f337\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">If you believe that your <span class=\"s1\"><b>privacy rights<\/b><\/span> have been violated, you may submit a written complaint to:<\/p><p class=\"p3\"><b>On-Call RX<\/b><b><\/b><\/p><p class=\"p3\"><b>Attn: Privacy Officer<\/b><b><\/b><\/p><p class=\"p3\"><b>Las Vegas, NV<\/b><b><\/b><\/p><p class=\"p3\"><span class=\"s2\">You may also file a complaint with the <\/span><b>U.S. Department of Health and Human Services<\/b><span class=\"s2\">.<\/span><\/p><p class=\"p1\">There will be <span class=\"s1\"><b>no retaliation<\/b><\/span> for filing a complaint.<\/p><p class=\"p3\"><span class=\"s2\">For more information, please contact <\/span><b>On-Call RX Customer Service at (888) 442-0045<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Home Policy Internet Policy Non Discrimination Privacy policy Refund Policy Hippaa Need Help? (888) 442-0045 Privacy Policy HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION TREATMENT We may use or disclose your protected health information to arrange for the provision of your medical treatment or services. For example, the provider delivering [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":657,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/pages\/678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/comments?post=678"}],"version-history":[{"count":0,"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/pages\/678\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/pages\/657"}],"wp:attachment":[{"href":"https:\/\/www.on-callrx.com\/en\/wp-json\/wp\/v2\/media?parent=678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}